Hyland’s technical support

Maximize your Hyland solution with Success Paths, Hyland’s technical support program. Designed to offer the best-fit for personalized support and guidance, Success Paths helps you at any stage of your journey.

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Service levels

Designed to provide personalized support and guidance, Hyland’s Success Paths help customers at any stage of their journey, from implementation to ongoing use and optimization.

Why do customers choose Success Paths?

Maximize their Hyland solution

A team of Hyland experts can help optimize the use of their Hyland technology, from building proficiency and momentum to offering new products and coaching.

Reduce time-to-value

Results-driven coaching ensures customers’ goals are defined, planned for and measured.

Gain informed road-mapping

Hyland experts consult on solution road maps, maximizing usage patterns, product utilization and user adoption.

Promote long-term, successful outcomes

Customer success is our success. Hyland experts provide ongoing, personalized attention so you can meet your goals, all while creating strong relationships to drive long-term success.


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About Digital

Every Hyland customer is enrolled in the Digital Success Path as part of the subscription or software maintenance agreement. Benefits include:

  • 24/7 technical support
  • Self-guided, digital tools within Hyland Community
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About Premier

Coaching

Customers receive personalized and strategic coaching, technical guidance and support in optimizing their Hyland solutions from business and technical experts at Hyland.

Leverage this path to:

  • Gain insights and guidance about platform adjustments based on evaluations of solution usage
  • Receive system performance coaching following Hyland-provided reviews and interviews with your team
  • Identify the best upgrade roadmap with coaching from Hyland experts
Benefits
  • 24/7 (800) number for priority 1 and 2 response SLT
  • Discounts for Hyland University trainings
  • Discounts for TechQuest and CommunityLIVE main conference passes
  • All the benefits of the Digital Success Path

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About Signature

Designated Technical Account Manager (TAM)

Unique to this Success Path, Signature-level customers get a primary point of contact who brings in-depth knowledge of your business and technical environment to the partnership.

Coaching

Customers receive personalized and strategic coaching, technical guidance and support in optimizing their Hyland solutions from business and technical experts at Hyland.

Leverage this path to:

  • Gain insights and guidance about platform adjustments based on evaluations of solution usage
  • Receive system performance coaching following Hyland-provided reviews and interviews with your team
  • Identify the best upgrade roadmap with coaching from Hyland experts

This path includes all the benefits of the Digital Success Path.


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Reach out to your Hyland Account Team to learn more and take your first step down a designated Success Path today.

Empower your people to deliver their best with Hyland

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Get in touch

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