Hyland’s Success Paths

Get the most out of your Hyland solution with Hyland’s Success Paths, an enhanced support offering that provides coaching, guidance, support priority incident response and education for customers.

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Service levels

Designed to provide personalized support and guidance, Hyland’s Success Paths help customers at any stage of their journey, from implementation to ongoing use and optimization.

About Digital

Every Hyland customer is enrolled in the Digital Success Path as part of the subscription or software maintenance agreement. Benefits include:

  • 24/7 technical support
  • Self-guided, digital tools within Hyland Community
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About Premier

Coaching

Customers receive personalized and strategic coaching, technical guidance and support in optimizing their Hyland solutions from business and technical experts at Hyland.

Leverage this path to:

  • Gain insights and guidance about platform adjustments based on evaluations of solution usage
  • Receive system performance coaching following Hyland-provided reviews and interviews with your team
  • Identify the best upgrade roadmap with coaching from Hyland experts

Benefits

  • 24/7 (800) number for priority 1 and 2 response SLT
  • Discounts for Hyland University trainings
  • Discounts for TechQuest and CommunityLIVE main conference passes
  • All the benefits of the Digital Success Path
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About Signature

Designated Technical Account Manager (TAM)

Unique to this Success Path, Signature-level customers get a primary point of contact who brings in-depth knowledge of your business and technical environment to the partnership.

Coaching

Customers receive personalized and strategic coaching, technical guidance and support in optimizing their Hyland solutions from business and technical experts at Hyland.

Leverage this path to:

  • Gain insights and guidance about platform adjustments based on evaluations of solution usage
  • Receive system performance coaching following Hyland-provided reviews and interviews with your team
  • Identify the best upgrade roadmap with coaching from Hyland experts

This path includes all the benefits of the Digital Success Path.

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Why do customers choose Success Paths?

Maximize their Hyland solution

A team of Hyland experts can help optimize the use of their Hyland technology, from building proficiency and momentum to offering new products and coaching.

Reduce time-to-value

Results-driven coaching ensures customers’ goals are defined, planned for and measured.

Gain informed road-mapping

Hyland experts consult on solution road maps, maximizing usage patterns, product utilization and user adoption.

Promote long-term, successful outcomes

Customer success is our success. Hyland experts provide ongoing, personalized attention so you can meet your goals, all while creating strong relationships to drive long-term success.

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Reach out to your Hyland Account Team to learn more and take your first step down a designated Success Path today.

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Technical support resource

Learn about the details of Hyland’s customer maintenance and support commitments

Maintenance and support from Hyland for your software solutions is a vital part of every customer relationship, representing both a high level of enterprise support services value and a comprehensive commitment to your future success with Hyland products.

Download the overview

Empower your people to deliver their best with Hyland

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Get in touch

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