What’s next in insurance? Celent analyst provides insights
Discover how insurers are utilizing technology tools to improve the customer experience and gain a competitive advantage.
Pressures are mounting in the insurance industry.
Profitability is unpredictable, as some insurers are “experiencing losses that are outpacing their rate increases,” Celent Head of Insurance Karlyn Carnahan said. In this video, Carnahan discusses:
- How disconnected legacy systems are limiting customer experience gains
- Why carriers believe the customer experience is a way to differentiate themselves and the role that content management can play in those efforts
- The role technology tools such as generative AI, machine learning, automation and the cloud have in driving efficiency and creating a competitive advantage
Insurance companies are dealing with “massive” changes, Carnahan said, and the culture they cultivate can help them succeed.
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