Control the chaos: 5 steps to digitize and modernize claims

The insurance industry understands what it takes to manage mass quantities of information. It has done so for decades. But the skyrocketing volume of digital media and proliferation of types has created new challenges. Today, an average insurance claim file can include gigabytes of supporting content, from scanned documents to photo streams and dashcam videos.

Insurers rely on their powerful claims management systems, such as Guidewire, Duck Creek and other systems, to support daily claims operations. But as rich media pours in from different channels, claims adjusters must switch between applications to find supporting content. As the tide of digital media continues to rise, insurers are looking for solutions to make the processing of claims content faster, increase operational efficiency and better serve their customers.