Streamline digital transformation for the HIM life cycle

Silos of disconnected data and inefficient paper-based processes make it difficult to maintain the integrity of legal medical records for timely use while ensuring compliant governance throughout records’ life cycles.

Now you can improve Health Information Management (HIM) processing, reduce costs and speed time-to- value within and outside your enterprise by deploying proven, prebuilt, best practice HIM applications that leverage Hyland’s single content management platform integrated with your electronic health record and computer-assisted coding applications.

Hyland also provides a low-code platform so your organization can build custom applications that improve process efficiency while securing data and reducing cost.

The following applications built on Hyland’s content services platform provide easy-to-implement solutions to simplify HIM workflow and the life cycle management of unstructured content within the medical record.

Capture

• Express Scanning: Enables staff in decentralized locations to simply click a button to select a document type and descriptor that is associated with each item scanned into OnBase. This simplifies HIM processing and speeds clinician access to the scanned item within the EMR.
• Front Office Scanning: Allows scanning and simplified indexing of documents to specified restricted lists that are defined by location or role. This solution is frequently used in registration and in ambulatory clinics.
• Batch Scanning: Scanned barcoded records automatically separates documents and assigns patient and document type classification. Non-barcoded documents can be scanned to existing encounters, orders or to the patient level contact serial number (CSN), medical record number (MRN) or order number.
• Intelligent MedRecords: Utilizes optical character recognition and neural network technology to automatically index scanned or electronic documents so they can be presented for view in the electronic medical record with minimal to no manual processing.
• Patient Portal Link: Enables patients to sign multiple required forms, such as HIPAA acknowledgement, from home with the stored documents available for access within your EMR.
• OnBase Mobile Healthcare: Streamlines on-premises throughput by enabling caregivers and patients to view documents and complete registration and consent forms using any device. To eliminate rework and ensure positive patient identity, forms are pre-populated with patient information from your EMR. All completed forms are viewable in your EMR.

Manage

• OnBase Medical Records Management: Provides secure enterprise storage, web access and automated processing for unstructured patient records. It manages assignment, monitoring and modifying of medical records throughout the coding, analysis and physician completion process.
• OnBase Computer-Assisted Coding: Helps to expedite the coding process by enabling scanned and transcribed documents stored in OnBase to be made available to a third-party coding system. It then notifies the system if there are any changes to documents stored in OnBase.
• DeficiencyPop: A web application that allows physicians to complete deficiencies in medical records. Physicians can sign documents, edit transcriptions, complete forms and provide missing information.

Process & Exchange

• Referral Management: Assists with the transfer of protected health information between referring and receiving organizations through interaction with the EMR. It also identifies missing documents such as face sheets, history and physical documents, labs, operative repots, consults, med lists, therapy notes and discharge summaries.
• Release of Information: Facilitates the process of prioritizing and fulfilling authorized requests for patient information from initial request to final release providing for timely, accurate and compliant distribution of medical records — at a lower cost.
• Hyland Content Connect: Enables payers to request medical records to support claims reimbursement. It also enables providers to securely share the medical records electronically to expedite processing.
• Robotic Process Automation (RPA): Configurable software applications that are triggered manually or automatically to populate or manipulate data, capture and interpret existing applications, and communicate with other digital systems more quickly, accurately and tirelessly than humans.
• Workview: A low-code platform used to rapidly configure OnBase content-enabled applications, minimizing the need for costly custom coding and multiple point solutions from different vendors.

Visualize

• OnBase Patient Window and Hyland Clinician Window: Unlock unstructured patient content, making it available for care team review within your EMR or a web browser.
• Enterprise Search: Enables health systems to search across the health system (email, databases and more) and externally to efficiently find information. It is often used in HR, AP and contract management. Several uses in post-discharge processing include coding quality audits, release of information requests across facilities, clinical documentation improvement (CDI) readmission review and ensuring required elements are present within documentation.

Analyze, Audit and Govern

• HIM Reporting Dashboards: Provide immediate visibility into HIM productivity, trends and performance.
• Governance Rules as a Service for Healthcare (GRaas): Combines a fully researched, web- accessible retention schedule — powered by the Iron Mountain® Policy Center solution — with robust automation to apply rules directly to OnBase documents, providing a complete end-to-end retention solution.

Optimize

• Hyland Optimization Consulting Services: HIMSS certified Electronic Medical Record Adoption Model (EMRAM) and Continuity of Care Maturity Model (CCMM) ensure your health system makes the best use of technology for improved patient outcomes. Hyland consultant evaluation, gap analysis and strategic roadmap planning position health systems to achieve the highest level of adoption and utilization for HIMSS models to Stage 7.
• Hyland Customer Advisor Consulting Services: Provide operational assessments by experts to identify ways to optimize the use of Hyland software and/or recommend operational best practices that drive improved compliance or throughput. It is estimated that up to 75 to 80 percent of patient content may be generated in an unstructured format.