ECM case studies: Transforming organizations with enterprise content management

2. Alliant Credit Union speeds up fraud management

Alliant Credit Union upgraded to Hyland's OnBase and transitioned 95% of documentation to electronic format. This allows integration with Symitar to provide instant access to reports and member documents.

It also helps automate HR, accounts payable and legal department workflows to reduce processing times and errors.

The new fraud management solution cut report generation from hours to minutes, optimizing operations and enhancing service quality.

> Learn more | Alliant Credit Union case study

3. ABN AMRO Bank enhances information management

ABN AMRO Bank, based in Amsterdam, modernized its fragmented ECM systems with Hyland's Nuxeo product, addressing information silos and enhancing stakeholder service.

Partnering with Infosys, the bank implemented a scalable and open architecture platform that now manages millions of documents, including critical client onboarding files.

Integrating with Elasticsearch and Hortonworks, the platform supports 10,000 employees, with plans to expand to 24,000 users and manage up to 1 billion assets within the next three years. This transformation ensures efficient records management and streamlines operations across the bank.

> Learn more | ABN AMRO Bank case study

4. HUD modernizes document management

The U.S. Department of Housing and Urban Development (HUD) modernized its IT infrastructure with Hyland's Alfresco product, implemented by Credence Management Solutions.

The centralized enterprise document and records management (EDRM) system, hosted on Microsoft Azure, reduced costs and improved scalability. It supports key programs such as the Office of Native American Programs and the FHA Loan Review System.

The platform aligns with Agile, DevSecOps and CI/CD methodologies, significantly enhancing security, service quality and efficiency.

> Learn more | United States Department of Housing and Urban Development case study

5. Notre Dame transforms student advising with case management

The University of Notre Dame revolutionized its advising system with Hyland's OnBase case management solution.

Previously hindered by paper processes and data silos, the university now benefits from real-time data integration with the Banner student information system, offering a comprehensive 360-degree view of each student's information.

This enhancement enables advisors to prioritize meaningful student interactions, improving service quality and supporting a higher retention rate.

Learn more | University of Notre Dame case study

6. The Judge Group streamlines contractor onboarding

Staffing firm The Judge Group streamlined contractor onboarding using Hyland's OnBase product. Secure templates and digital document management simplified manual document tracking and complex compliance processes.

Contractors now access and sign documents electronically through an online portal, enhancing efficiency, improving security and significantly reducing onboarding time.

This low-code solution integrates seamlessly with the firm's ERP, offering a comprehensive view of HR and compliance information.

> Learn more | The Judge Group case study

7. Insurance company saves $1.5 million

A property and casualty insurance company centralized its document management with Hyland's OnBase.

By integrating with Guidewire ClaimCenter, the company achieved seamless information access, accelerating processes and enhancing accuracy.

New policy submission times were cut from two days to 20 minutes, resulting in annual savings of over $1.5 million. OnBase now supports 200 locations and 1,500 users, streamlining claims management and significantly improving first-call resolution rates.

> Learn more | Property and casualty insurance company case study

8. Virginia DMV saves $500,000 annually

The Virginia Department of Motor Vehicles (DMV) enhanced efficiency and reduced costs with Hyland’s OnBase. Previously, they microfilmed 8–10 million documents annually.

Through a phased OnBase deployment, they centralized scanning and document management, saving $500,000 annually in shipping costs.

This solution also improved security and response times, ensuring documents are legible and easily accessible.

> Learn more | Virginia Department of Motor Vehicles (DMV) case study

9. State of Ohio ensures scalability for future growth

The State of Ohio formed a strategic partnership with Hyland Global Services to ensure scalability for future growth.

This initiative expanded the use of Hyland’s OnBase across the state, encompassing consultations, project management, solution expansion and creating an internal OnBase team.

The collaboration resulted in over 50 successful projects, extending the platform's reach to 8,000 users across 25 departments and 10 agencies.

> Learn more | State of Ohio case study

10. RBC Capital Markets streamlines operations

RBC Capital Markets modernized post-trade activities by adopting Hyland's Alfresco product, developing 14 applications for 3,500 users over three years to enhance efficiency and compliance.

Initial use cases focused on tax-related regulatory workflows and document management for trade confirmations, job mandates, data requests and audits. Using Alfresco's Application Development Framework, RBC quickly built applications with reusable components, improving alignment and efficiency.

The consolidation led to new applications for risk management and HR onboarding. The cloud-native product supports DevOps tools like Docker and Kubernetes, enabling scalable business solutions.

> Learn more | RBC Capital Markets case study

11. CVS Health enhances customer service

CVS Health upgraded its knowledge management system with Hyland's Nuxeo product, providing quick access to current coverage details and replacing its previous CareSource system.

This open source, scalable solution improved communication across 60 departments. The transition to the new system, "TheSource," was seamless, running alongside the old system and enhancing search capabilities for customer service reps handling urgent updates like drug recalls.

Following this success, CVS replaced Oracle Stellent with Nuxeo for managing policies and procedures, completing the project in under six months. Nuxeo's multitenant architecture and automation capabilities ensure CVS can meet future needs without relying on proprietary technology.

> Learn more | CVS Health case study

Hyland and ECM

These case studies demonstrate the impact of ECM systems. Across industries — from insurance companies and credit unions to universities and state agencies — Hyland solutions unify content, processes and applications to unlock the value of enterprise content, and start working in smart new ways.

A well-executed ECM strategy can be crucial in an organization's modernization by bringing scalable, efficient and secure information management to the table.