Make the most of your cloud deployment with Hyland’s Managed Services offerings

About Hyland’s Managed Services for cloud deployments

Hyland’s Managed Services offers a proactive and predictable approach to the management of your Hyland solutions, including Hyland Cloud deployments.

Although the business case for smooth-running cloud-based strategy is clear, the management of the complex and unique world of content-centric cloud infrastructure is far from simple.

This is where Hyland’s Managed Services for Cloud steps in.

What does the partnership look like?

Partnering with Hyland Managed Services outsources the heavy lifting of ongoing day-to-day IT operations to Hyland’s team of experts. A managed services partnership can:

• Strategically support the maintenance and optimization of your Hyland solutions in the cloud
• Provide guidance into how best to extend your solution’s capabilities when growth, change and scalability are on the line
• Offer rapid and meaningful solution delivery on demand
• Proactively monitor and deliver incident management support
• Manage integrations, solution developments and optimizations
• Assist at the service level that’s right for your organization

With Hyland’s cloud-focused managed services models, customers get all the benefits of their cloud-based solution without any of the management challenges.

Managed services levels of engagement

Hyland’s model for managed services lets customers choose their level of engagement. This way, you get the right amount of help for your organization so you can maximize your Hyland solutions and your internal IT strategy.

Hyland Managed Services Levels

Advise

• On-demand consulting for your team, helping when you need it
• Configuration recommendations, best practices, design reviews and troubleshooting assistance

Operate

• Advise, plus:
• Core capabilities of solution administration, incident, change and release management
• Proactively perform technical work and resolve incidents
• Consultancy as a service

Enchance

• Operate, plus:
• Turnkey approach for operating and optimizing your solution
• Continually review, prioritize and make enhancements
• Ensure you're always on the latest software release
• Provide a strategic plan for your organization

Expand

• Enhance, plus:
• Expand beyond the footprint of your existing solution
• Provide named services resources to continue solution expansion
• Intended for customers looking to operate, enhance and expand the solution across their enterprise

> Learn more: Download an overview of Hyland Managed Services

Why use managed services for the cloud?

Hyland’s cloud message has been consistent for years: Deploying your Hyland solution in the cloud allows for increased speed, agility and innovation. This stands true, and with the shift away from office-based work and the advancement in solutions around automation and AI, the cloud’s moment has fully arrived.

Today, cloud deployment is table stakes for staying competitive. But that same speed of change also creates a business case for managed services.

Let's explore why Hyland customers are opting to offload the complex management of their cloud-based solutions to Hyland’s experts:

Cloud IT staffing

Cloud personnel is notoriously difficult to find and keep on the payroll. With the speed of evolution of cloud computing, it’s a challenge for nontechnology-focused companies to find, bring on and retain top talent. With a managed services model, the challenge dissipates. Hyland’s team of cloud experts takes the intensive task of cloud infrastructure management off your team’s hands.

Hyland experts for Hyland solutions

Managing and optimizing the way your Hyland solutions run in the cloud can be daunting for internal IT teams. With managed services, Hyland solution experts — the best in the world when it comes to document management, workflow and Hyland platform optimizations — assure your solutions are running smoothly, with maximum impact and are ready to adapt to future needs.

Security and upgrades

Hyland Cloud infrastructure adheres to best practices to keep your content secure, but the technical oversight and time required to do so can be difficult to provide for organizations without a large team of cloud and security experts. With Hyland’s Managed Services for cloud, Hyland can monitor the cloud environment and raise flags at potential threats. Additionally, our managed services teams keep upgrades on schedule, so your solutions are as up to date and secure as possible.

Time for innovation

Handing off cloud management responsibilities gives your team the time, attention and energy it needs to innovate for your business priorities. A recent Forrester study found that 63% of ECM decision-makers are investing in innovation imperatives, and with Hyland’s Managed Services for cloud, innovation can thrive when time-consuming administration is no longer taking up resources. Plus, Hyland’s Managed Services offerings can provide innovation roadmaps, planning and installations.