Discovery Benefits wins for case Management Approach
Prior to its deployment of an enterprise-wide case management solution, DBI faced a classic challenge: lack of insight into customer and employee information.
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January 16, 2019
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Prior to its deployment of an enterprise-wide case management solution, DBI faced a classic challenge: lack of insight into customer and employee information.
Katie Alberti
Expertise in content services platforms
Since 1987, Discovery Benefits Inc. (DBI), one of the fastest-growing employee-benefits administrators in the industry, has simplified employee benefits administration so its employers, participants and consultants can focus on the things that matter most – like being responsive to employees and customers.
DBI does this by offering cutting-edge technology, instant access to information and superior customer service.
One component of that cutting-edge technology is its innovative use of case management capabilities.
In fact, DBI was recently selected as a winner of the Workflow Management Coalition’s (WfMC) 2018 Award for Excellence in Business Transformation, based on the case management solutions it has built with OnBase. This prestigious award recognizes innovative uses of adaptive case management to meet strategic business objectives.
Prior to its deployment of an enterprise-wide case management solution, DBI faced a classic challenge: lack of insight into customer and employee information.
To wrestle control over the issue, DBI created a purpose-built CRM solution using the data management capabilities of the OnBase platform. DBI then configured a variety of case management solutions, leveraging the information within its CRM for a number of case-driven applications across the organization.
Taking an enterprise-wide approach, these applications include the:
For DBI, the real value of using case management technology has been realized at the enterprise level. That’s where it’s given the company a competitive edge against its competitors.
“Taking a holistic, enterprise approach to information management has helped us break down data silos, eliminate IT sprawl and gain greater control of our clients’ information to offer the best services possible to our customers,” said Dean Johnson, OnBase manager at DBI.
“Our OnBase case management solutions have allowed us to increase the volume of output and compete against third-party administrators much larger than us.”
DBI joins the ranks of several other OnBase customers that have also won this prestigious award from the WfMC.
Previous winners include: