Does your agency need IDP? Here are the signs
Intelligent document processing helps government agencies optimize their operations and fulfill their mission. Explore the seven key indicators that it’s time to evolve and invest.
5 reasons government agencies turn to intelligent document processing
Managing countless documents with traditional processes can be costly. With IDP, agencies can save money and revolutionize how they work.
Government agencies manage countless documents every day — applications, permits, FOIA requests, licenses and more.
With traditional processes, handling this sheer volume can be time-consuming, prone to errors and costly. That’s why so many agencies are adopting intelligent document processing (IDP) technology.
Let’s explore the five key reasons driving this shift.
1. Improved efficiency
IDP automates repetitive manual tasks such as data entry and sorting, freeing up time for your team to focus on higher-value responsibilities.
For example, a social services agency can use IDP to quickly process incoming benefit applications, allowing staff to spend more time helping citizens directly. Automating these workflows speeds up processes and minimizes bottlenecks, expediting service delivery to constituents.
2. Cost savings
The government spends vast sums of money getting staff to manually input, edit and process data and documents. By minimizing manual work, IDP lowers operational costs.
For instance, processing business license applications involves reviewing submitted forms, tax documents and proof of zoning compliance. IDP captures, classifies and validates license applications, extracting key data for automatic entry into licensing systems. This streamlines the application process, enabling faster approvals.
Case study: FAA achieves financial benefits and cuts costs with Hyland
3. Unlocked insights from unstructured data
Government agencies have data locked in paper, digital, semi-structured and unstructured documents. IDP extracts and interprets content and context from government documents using AI and machine learning models that keep learning over time to become more accurate and precise.
IDP offers an opportunity to gain new data-driven insights and a competitive advantage from the tremendous volume of data contained within documents.
4. Better compliance
Government agencies face strict regulations for handling sensitive data and must ensure compliance with standards such as M-23-07, HIPAA, GDPR and more. IDP tools are often designed with compliance in mind, offering built-in capabilities such as audit trails, automated checks and secure access settings.
By using IDP, agencies minimize compliance risks while staying ahead of regulatory changes.
5. Increased security
Protecting sensitive data is non-negotiable for government entities. IDP solutions often include encryption, role-based permissions and secure cloud storage that reduce the risk of data breaches or unauthorized access.
For example, a tax agency that processes citizens’ financial documents can feel confident knowing that IDP solutions safeguard the data at every stage.
Case study: State realizes major efficiency gains with Hyland Cloud
Transform processes and enhance outcomes
By adopting intelligent document processing, government agencies can revolutionize how they work, delivering services faster, more accurately and securely.
Hyland’s IDP solution enables AI-powered, scalable management of government records.
Whether it’s cutting costs or improving compliance, IDP helps agencies operate at their best — empowering them to innovate and better serve their citizens.
You might also like:
How intelligent content management and AI are modernizing government
This whitepaper explores how technology is transforming the way agencies operate.
A beginner’s guide to intelligent document processing (IDP)
Make the most out of your data and turn document processing from a cost center into a value driver for your organization.
DOD 8180: What it means for information governance and how Hyland can help
The U.S. Department of Defense’s new approach aligns perfectly with how Hyland manages data for federal agencies.
Horry County
Local government agency uses Hyland RPA to process 30,000 property tax returns without human interaction.