Forrester Study: The Rise of Content Intelligence – A New Era of Innovation in ECM
Insights from the 6th Annual Content Services Pulse Study, 2025 Edition
Enterprise decision-makers are increasingly embracing AI as the key player in mitigating content management complexity, supporting knowledge work and driving new value. In fact, 64% report their organization has noticeably transformed its content management approach with AI, a 21% increase since 2019.
Additionally, 74% expect AI to have a major impact on their ability to meet their priority content management objectives , signaling AI’s growing potential in future planning and development.
In The Rise of Content Intelligence: A New Era of Innovation In ECM, a 2025 Hyland-commissioned Forrester Consulting study, learn more about the current state of ECM and content intelligence integration.
Discover:
- Top challenges businesses face when tapping into content intelligence and how to overcome them
- How modern content services platforms synchronize workflows, improve governance and elevate business outcomes
- Key recommendations on actionable strategies for AI-readiness, content intelligence implementation and workforce transitions
How can enterprises transform their content intelligence aspirations into action? This study provides answers and much more.