Hyland’s AI-powered solutions will use a variety of AI technologies, including various large language models, generative AI, machine learning, predictive AI and natural language processing. Regardless of solution or use case, we are building and providing each piece of functionality in a responsible manner, consistent with Hyland’s AI principles.
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Our customers need to be confident in our AI solutions, and transparency breeds confidence. Our commitment to transparency includes sharing details about the AI solution’s training and architecture, intended use cases, as well as the origin of the data that has been used or will be used in training. Our AI solutions will include mechanisms that facilitate the AI solution’s auditability. This will help our customers understand the output and assess the system’s performance.
We believe that responsible AI begins with our approach as stewards of business-critical information.
Comprised of Hyland executives from our Legal, Product, Security, Customer Success, and various technology organizations, the council oversees the governance of AI use at Hyland. The council regularly reviews the AI guidelines to reflect technological advancements, feedback from stakeholders, or changes in law.
This policy and guidelines apply to all Hyland team members and include approved and prohibited uses of AI, as well as requirements aligned with our AI principles.
Rooted in our AI principles, our AI product governance ensures that responsible AI is implemented at every step of the product development process.
Various departments across Hyland have their own AI committees to track, review and approve AI use cases specific to their departments. These specialized committees work closely with our AI council for consistency and compliance.
As a trusted partner, we are committed to integrating data security, privacy requirements and industry-standard practices into every facet of our business.
As a trusted partner, Hyland is dedicated to ensuring data security, privacy requirements and industry standard practices are incorporated in all aspects of our business.
Visit the Hyland Trust Center for more information.
