Sharp HealthCare
Healthcare group automates 150 workflows and unites content for use in EHR, ERP and core systems with Hyland.
The challenge
Growing volumes of paper and other external records from patients, vendors and new employees were time-consuming and costly to process, and adversely impacted efficiency and the satisfaction of employees and patients. Transformational technology was sought to support the Sharp Experience, which delivers the best place to work, practice medicine and receive care.
The solution
Sharp HealthCare selected Hyland’s OnBase content services platform to unite content across the enterprise and integrate the content for use within core system workflows, including electronic health records, enterprise resource planning and other business and clinical applications.
The combination of flexibility within the product and being able to create different solutions that other systems can’t replicate — that’s been key to our success at Sharp.
— Brad Odenkirk, Manager, Document Imaging and Automation, Sharp HealthCare
The results
- Automated more than 150 workflows to benefit employee efficiency within 54 departments, both clinical and non-clinical
- Enabled a 26% reduction in staffing, sped batch processing from hours to minutes, increased capacity and improved the ability to secure early payment discounts through AP automation
- Digitized patient forms and discharge instructions to improve patient satisfaction, protect patient privacy and save staff time scanning paper forms
- Accelerated clinical access to patient records originating outside of Sharp HealthCare to speed care decisions
- Prevented lost revenue through electronic capture of advanced beneficiary notices
- Reduced record storage costs
