Florence Consulting Group

The solution

To meet these challenges, Autostrade decided to implement OnBase, a software developed by Hyland, through Florence Consulting Group, Hyland's certified partner in Italy. OnBase offers multiple functionalities and easy integration with other systems on the market, which facilitated its adoption in such a complex environment. The implementation process followed several key phases:

1. Documentation capture: Paper documents were digitized and keyword-indexed for easy archiving and retrieval. Information was captured via email, local files, forms or network folders.


2. Document Control: OnBase managed the folder architecture in an automated fashion, eliminating the need for precise folder creation logic. This simplified daily workflow and improved operational efficiency.


3. Document retrieval: OnBase facilitated the search for information through customized queries and folder navigation, which minimized the team's resistance to change. It also allowed for the linking of related documents, providing a complete view of the information.

Impact and benefits

Digitization and document management

The implementation of OnBase has been a success and today Autostrade has digitized more than 13 million documents, with almost 2000 users using the platform on a daily basis. Digitization has enabled efficient document management for infrastructure construction and maintenance, improved collaboration with third parties, and compliance with international regulations.

Innovation and efficiency

The integration of OnBase has streamlined project delivery and improved customer satisfaction. The platform supports the management of large volumes of documents and users, demonstrating its scalability and efficiency.

Specialized Applications

Numerous process applications have been designed and implemented using OnBase, such as the Seismic Retrofit Plan, which deals with the safety of bridges and viaducts against seismic events, and the delivery of documentation to regulatory agencies and civil protection. The most important of these is the Common Data Environment (CDE), which manages and stores all data and documents throughout the lifecycle of the infrastructure, in compliance with the international ISO 19650 standard.

Infrastructure Maintenance

The use of OnBase has also transformed maintenance processes. Before 2022, inspectors used paper documentation. Now, thanks to a native mobile application integrated with OnBase, all defects and interventions are recorded directly on a tablet, improving the efficiency and accuracy of maintenance management.