BBVA
BBVA unifies global document management with Nuxeo, enabling scalable, high-performance automation.
The challenge
BBVA, a multinational financial services company based in Spain, faced significant challenges in transforming its document management. The goal was to integrate all documentation from legacy and third-party systems into a centralized, flexible and scalable platform. This included a massive data migration in a system that integrated different countries and the need to ensure high availability and speed. It also required a robust architecture that could support complex processes such as migrating millions of documents, hundreds of interactions per second and high availability, without compromising performance and user experience.
The mission was to provide the best technical capabilities to automate and streamline processes, improve customer service and implement secure processes, while ensuring correct usage and supporting all areas of the group.
The solution
The solution was to implement Hyland Nuxeo for its flexibility, performance and ease of deployment. BBVA deployed Nuxeo in a private cloud that can provide a full backup in a public cloud in a matter of minutes. Serving several countries from two regions, Nuxeo’s flexibility allowed the integration of legacy systems and the management of multiple databases and customizable options for each country. This facilitated the migration and organization of documents through a well-structured map adapted to the needs of each region. Nuxeo performs well under heavy workloads, is fast in search and allows for workflow automation.
It has a robust architecture of differentiated Nuxeo clusters. The first layer, which interacts with the applications, is a microservices architecture and allows us to migrate, upload and download massive documentation. The second layer handles large operations and focuses on performance and speed. In addition, integration with primary storage, legacy, cloud and cold data storage ensures accessibility and backup capacity.
The benefits
Implementing Nuxeo brought many benefits. BBVA was able to transform its document management by consolidating all data in two regions, Mexico and Madrid. Having multiple zones of data availability allows access at any time, as well as replication and redundant data storage. Nuxeo's multiple clusters manage databases and search engines, supporting all the load coming from different countries.
The flexible and scalable architecture has not only optimized day-to-day operations, but also laid the groundwork for new goals within BBVA, such as automating processes with AI and facilitating operations in offices, with suppliers and with customers — a continuous evolution towards automation and digitalization.